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| Our Policy |
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A smiling customer is a returning customer and at AquaticMagic this is our foremost goal.
We want to establish ourselves as your favorite place to locate the products you need to continue your hobby as an aquarist.
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| Our Pricing |
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Our prices will save you money.
Our close proximity to our suppliers results in cost savings. Hence all the aquatic supplies, aquarium and fishkeeping products you see in our shop and on our website are amongst the most competitive ones in the marketplace.
We are having a FREE-SHIPPING promotion for all items - in other words, you do not need to pay any shipping fee for all Standard International Air Mail items. We ship 97% of our orders via this channel.
If you wish to upgrade the delivery to FEDEX express shipping, additional FEDEX charges will be applicable.
Please Click here to view the Country list for the FREE-SHIPPING promotion.
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| Our Guarantee |
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We are committed to serving our customers in the same way we have many customers who have supported us with their custom all these years.
We promise high quality productw for our customers, and this is how we do it:
- 100% Live Arrival Guarantee - on all Plants and Live Animals delivery
- 100% Customer Satisfactory Guarantee - refund or reship option up to your preference
For perished item, please Contact us within 14 days after item received, supported by a photo. Read here for more details on the Refund and Reshipment process.
Full Refund or Replacement will be made. FEDEX Express shipment fee is not refundable. We do not incur any additional costs on your part for restocking or replacing items.
We would greatly appreciate your feedback on why the delivered item was unsatisfactory, in order to serve you better in the future.
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| Shipping and Handling |
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We are committed to shipping all our orders within 2 working days. We ship worldwide, right to your doorstep.
We encourage customers who purchase more than 7 portions of plants to contact us for Express shipment upgrade. It will take only 3 - 4 days for the shipment to arrive at almost all locations.
For the item delivery (generally the faster shipping time applies for major / capital cities):
~ USA, Canada: 5 - 9 days
~ German, France, Spain Major/Capital Cities: 7 - 14 days
~ Other Europe Countries: 9 - 16 days
~ Asia, Australia, New Zealand: 3 - 9 days
For more details on the shipping duration estimation for the Standard International Air Mail, please Click here.
For all FEDEX shipment, it takes 2-3 days to reach US, Canda, UK, German and Australia. For other countries, it may take 1-2 additional day.
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| Packaging of your ordered items |
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The rainforest depletion is the concern of all of us. As our contribution to the planet we use recycled products for all our shipping materials. We package everything in as lightweight a material as possible to reduce the CO2 emissions produced during transit and reduce our carbon footprint. We still take great care in insuring the perfect condition of your purchase to you. We have a firm commitment to environmentally friendly and Green practices and constantly seek ways to help minimize our carbon footprint.
For more details on the packaging process, please Click here.
The aquarium plants can survive up to 3 weeks in such packaging. We have developed this packaging method to lower the weight of the shipment, so that we could keep your shipping fee as low as possible.
If ever the plant is not in good condition upon arrival, we will arrange for reship or refund base on our 100% satisfactory policy.
If you are not comfortable with the packaging method, please let us know so that we could make further arrangement to your needs.
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Accessories 
